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Overview:
Experienced software analyst/trainer. I have worked in
many diverse and challenging environments with a broad background in software
training, business and customer analysis, documentation, process methodologies,
and customer management.
09/01-Present (Contract Employment)
Southwest Bell - City of Dallas
Provide classroom-training (15-20) students on the Cisco Voice/IP telephone
systems and Cisco phone manager software. Schedule trainings in coordination
with other departments citywide.
Provide follow-up to technical questions pertaining to hardware software
applications.
Provide updates to documentation and user guides.
Demonstrated excellent communication and presentation skills to clients.
06/01-07/01 (Contract Employment)
Worldcom and Texas Parks and Wildlife
Provide classroom-training (15-20) students on the Texas Licensing Connection
system and software.
Provide follow-up to technical questions pertaining to software and
lab exercises.
Demonstrated excellent communication and presentation skills to clients.
09/00-2/01 (Contract Employment)
Advanced Testing Solutions, Denver Colorado – Software Trainer /
Test Engineer
Provided classroom-training and client site training on Mercury Interactive
Load/Web products in classes ranging between 3 to 20 students. Provide
follow-up to technical questions pertaining to software and lab exercises.
Demonstrated excellent communication and presentation skills to clients.
Work with the ActiveTest load testing team to review business process
documentation, analyze and graph results data, and provide required scripting
for various ActiveTest clients. Interface with client to understand
needs and objectives. Review architecture design documents to ensure
scripts contain the proper data, parameterization, and correlation statements
to effectively load and stress test the customers’ web based application.
Provide tests results and recommendations.
01/00-09/00
London Bridge Software, Denver Colorado – Sr. Software Trainer
Worked in a team environment to assist with the rollout of London Bridge’s
Atlas financial recovery and collections software application. Helped analyze
and troubleshoot product issues.
Consult with client and software developers to design custom configurations
and enhancements to the Atlas application to support specific customer
requirements.
Performed various training on Atlas software. Training performed for
large groups (35-75) in areas of application usage (End users – collection
personnel and managers), system administration and general product overviews
(high level training). Arrange travel and coordination of training facilities
with the client and proper set-up of equipment and related training tools.
Excellent communication and presentation skills.
Maintained and revised existing IOS9000 documentation related to the
Atlas product.
Assisted the implementation staff working with SQL Plus, Oracle, Microsoft
Access, MS Terminal Server, Citrix Metaframe, PC Anywhere, Lotus Notes,
NT, Windows 98/2000 and Visual Basic 6. Interfaced with the clients on
related software packages and other requests. Insure proper documentation
is sent to the client and any related collection agencies employed by the
Atlas client.
1999-2000
Healthcare Computer Corporation, Ft. Worth Texas – Sr. Software
Trainer
Sr. Product trainer for pharmaceutical software and point of sale software and hardware (Unix-based POS systems). Integration and installation of the hardware and related software. Hardware configuration of POS systems and other related hardware. Data conversion for vender file loads for POS systems. Consulting with both clients and company software programmers in custom configuration of software applications and enhancements related to the client needs. Consulting clients on related software packages and needed products related to the needs of the client application and client requests. Assigned, solely, to a multi-million dollar account to train pharmacy personnel, for a national rollout of Point Of Sale software. Excellent communication and presentation skills.
1997-1999
Vital Connections, Dallas Texas – Support Admin
Provide telecommunications training and troubleshooting client service problems for IVR software and virtual productivity tools. Consult with clients as to the needs of the given application and recommend the proper equipment to the client. Assemble, configure, integrate and install IVR/CTI auto-dialers using dialogic multi-port cards, multi-port fax modems and current telephony software in turnkey system. Consulting with both clients and company software programmers in custom configuration of software applications and enhancements related to the client telecommunication needs. Provided System and Account Administration of Unix-based IVR server. LAN and desktop support for Windows 95 / 98 network. Provided Set-up for on-site demos for potential accounts and training clients in using the Wildfire assistant and IVR products. Daily backups, system logs and general installation and upgrades including Windows 95 & 98, Outlook 97, Microsoft Office, Netscape Suites, Symantec Suites, modems and printers.
1996 - 1997
Virtuosity, Los Angeles California - Senior Sales Representative
Provided Extensive telecommunications training and support of IVR software and related products. Consistently was the sales leader with average of 15-20 account closures per month. Performed training and demos for potential accounts and training of clients. Possessed ability to close accounts that were previously worked over.
1994 – 1996
Brave New Radio, Los Angeles California - National Affiliate
Relations Director
Closed 177 radio stations in first 7 months. Maintained relations with radio stations through out U.S. and Canada. Worked closely with all the major and independent record labels. Landed 2 funding grants from major foundations.
1990 – 1994
KMSA 91.3 FM, Grand Junction Colorado -Music Director/Program Director/On
Air Talent
Managed and trained 45+ student DJ’s and responsible of the daily programming content. Maintained relations between record labels and the radio station. Reporting weekly charting to national trade publications. Developed and created the DJ’s Training Handbook. Developed original programming for radio audience including 1-hour interview show, 3-hour new music countdown show, tribute shows, contests and giveaways, underwriter and P.S.A. spots.
2001 - Train the Trainer Workshop
McRae & Co www.mcraetraining.com
Upon Request…